Regional Manager / Loss Adjuster – subsidence team

A large global claims management firm are looking for a Regional Manager / Loss Adjuster – subsidence team. You will be required to work from a regional office periodically as well as undertaking client and customer visits as required. Ideal home-based locations would be London, Home Counties, South-East or Thames Valley.

You will be responsible for managing a team of 10+ Building Consultants & Surveyors who handle subsidence insurance claims, ensuring colleague development, service delivery of team`s performance and complaint resolution. You will be able to take on instructions from internal managers and external clients, self-managing to conclusion. You will have client responsibilities acting as headliner for chosen clients.

Requirements

• Hold a Chartered Building related qualification and ideally an insurance qualification
• A detailed understanding and knowledge of structural building damage, especially subsidence diagnosis, investigation and repair methods
• Experience of insurance claims handling
• Have good people management and organisational skills
• The ability to be decisive in resolving matters, an appreciation of the importance of delivering outstanding customer service, excellent communication and empathy skills
• The ability to work in a home-based role but closely with a remote team and other colleagues, as well as manage and plan your own workload whilst delivering professional advice to both claimants and insurers
• Good presentation skills for internal and external meetings, training & presentations
• Flexibility in times of surge/work uplift
• A good working knowledge of IT, most Microsoft packages and ability to operate both windows and apple hardware devices
• A full UK Driving License

The Regional Manager / Loss Adjuster – subsidence salary is £40-50k plus excellent benefits