Regional Manager / Loss Adjuster – subsidence team
A large global claims management firm are looking for a Regional Manager / Loss Adjuster – subsidence team. You will be required to work from a regional office periodically as well as undertaking client and customer visits as required. Ideal home-based locations would be London, Home Counties, South-East or Thames Valley.
You will be responsible for managing a team of 10+ Building Consultants & Surveyors who handle subsidence insurance claims, ensuring colleague development, service delivery of team`s performance and complaint resolution. You will be able to take on instructions from internal managers and external clients, self-managing to conclusion. You will have client responsibilities acting as headliner for chosen clients.
Requirements
- Hold a Chartered Building related qualification and ideally an insurance qualification
- A detailed understanding and knowledge of structural building damage, especially subsidence diagnosis, investigation and repair methods
- Experience of insurance claims handling
- Have good people management and organisational skills
- The ability to be decisive in resolving matters, an appreciation of the importance of delivering outstanding customer service, excellent communication and empathy skills
- The ability to work in a home-based role but closely with a remote team and other colleagues, as well as manage and plan your own workload whilst delivering professional advice to both claimants and insurers
- Good presentation skills for internal and external meetings, training & presentations
- Flexibility in times of surge/work uplift
- A good working knowledge of IT, most Microsoft packages and ability to operate both windows and apple hardware devices
- A full UK Driving License
The Regional Manager / Loss Adjuster – subsidence salary is £40-50k plus excellent benefits